Returns and exchanges
RETURNS POLICY FOR UK CUSTOMERS
14 DAYS RETURNS POLICY
Should you need to return a product to us, subject to our terms and conditions, you may return the product within 14 days from the date that you received it for a refund or exchange.
Terms and Conditions of our Returns Policy
Please note that we aim to provide our customers quality products and service and all products are visually examined for any defects prior to despatch.
Refunds and exchanges are subject to our Terms and Conditions detailed at the point of Checkout (there is also a link at the bottom of every page). For your convenience we have detailed the main points below:-
1. The product must be in its original condition. It must be unworn and / or unused, all tags and labels must still be attached in their original positions together with the original packaging. The product must be suitable for resale as new.
2. Products that are soiled, with odour, damaged or appear to have been worn, used, washed, cleaned or repaired will not be refunded or exchanged.
3. The product was not made to your specification e.g. personalised items
4. The product was not made to order
5. The product is not classed as a 'personal product' such as knickers/
pants/nappy covers, tights, socks and personal grooming products.4. The product was not made to order
5. The product is not classed as a 'personal product' such as knickers/
6. The item is not a Gift Voucher
7. The product is returned to us within 14 days from the day that you received it. Products received after the 14 days will be subject to a restocking fee of 20%. Products received after 28 days will not be refunded.
8. You will be responsible for the return postage costs and any other costs incurred in returning the product to us.
9. Any free gifts must be returned unused, with all tags and labels still attached in their original positions and suitable for resale. Where free gifts are not returned or returned but not in a saleable condition, we will deduct the website selling price for the free gift or where it is not being offered for sale on our website, a fair market price.
10. Where you require an exchange, we will either refund the original postage charge or send out the replacement item free of charge.
11. We are not responsible for any product you return that is lost or damaged in the post. It is recommended that you return products by recorded delivery or at least obtain proof of postage and adequate insurance for loss or damage (the post office will advise you of the insurance options available)
This policy does not affect your statutory rights, in particular your rights under the 7 day cooling off period contained within the Distance Selling Regulations.
Please return using appropriate postage for the cost of item .
We do not accept responsibility for loss or damaged items in the return post .
Siop Babi Bach
61 Gadlys road
Aberdare
South Wales
cf44 8ad